Skip to main content

Support

Ask the assistant for a quick answer, or send us a message and a person will reply, usually within one working day.

Send us a message

A person replies, usually within one working day

All fields are required.

Tell us what happened, and which board or page you were on: at least a sentence.

We use your email only to reply. Please don’t include passwords, tokens or card details.

Ask the assistant

Answers from the guides, at any hour

Assistant: Hello! I answer questions about using GitGumbo from its guides: boards, columns, sync, filters, teams and plans. What would you like to know?

Answers are written by AI from the guides and can be wrong. Up to 5 questions per conversation. Questions pass through Cloudflare; don't include passwords, tokens or card details.

  • Getting started

    Sign in, add your first project, find your way around the board, and see what Free and Pro include.

  • Accessibility and display

    Themes, date format, card density and fullscreen, the Relates to chip and / search shortcut settings, the four accessibility settings, keyboard and screen-reader use, touch screens, and exporting or deleting your data.

  • Blocked, blocking and related issues

    What the red and violet chips and the quieter Relates to chip on a card mean, how to see the linked issues, and when link changes reach your board.

  • Column automations

    Have GitGumbo mark draft merge requests ready, assign people and add reviewers when you move a card into a column.

  • Columns

    Where a board's columns come from, the Open and Closed columns, WIP limits, sorting and arranging columns, and setting up your own columns on GitHub.

  • Filtering and finding

    Search the board, narrow it with filters, and share or come back to exactly the view you had.

  • Firms, members and invites

    Share boards with your team: create a firm, invite people, manage roles and seats, and hand over or delete a firm.

  • Linked accounts and tokens

    Link GitLab and GitHub accounts, add personal access tokens, and fix an account that needs to reconnect.

  • Moving cards

    Drag a card or use the move menu, and see exactly what each move changes on GitLab or GitHub.

  • Plans and billing

    What each plan includes, how the trial and per-seat billing work, what happens when you switch to Free, and who to ask about payments.

  • Reading a card

    What every chip, pill, colour and badge on a card and a column header means, and what the buttons on a card do.

  • Stats and Insights

    The charts behind each board on Pro, and the cross-project view of stuck work that is coming with Team.

  • Sync and real-time

    How your board stays current, what the Sync button and Full Sync do, and what to do when a board stops updating.